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Unclear process on the MSC status application system caused difficulty for applicants. To ease the taxing process on the applicants’ end as well as the unsystematic data accumulation on the administrative end, our team assisted in developing an orderly system abiding to their PWC handbook, and tinkered the web design to be more up to date. Our assistance had brought great increment of applications, reducing possible congestion and overall improving the application system to be more guided.
Client's Profile
Case
MSC Malaysia status is a recognition by the Malaysian Government through MDEC for eligible local and foreign ICT and ICT-facilitated businesses that develop or use multimedia technologies to produce and enhance their products and services. MSC Malaysia Status companies are eligible for attractive incentives, rights and privileges which promote continued growth for businesses, the industry, and the Malaysian economy collectively.
Previously, the applicants of the MSC status can register themselves via the wizard system, however the process was unclear, which caused difficulty for the applicants. Design-wise, the system stayed obsolete since 2008, with a very plain and unattractive look, which did not help with the already taxing process of filling in forms one after another. On the administrative side, the accumulation of data was highly unsystematic, which made the manual processing of the applications even way more inconvenient due to the lack of an evaluation system.
Solutions
To come up with the solution, our team acquired a clear picture on the criteria of the MSC status from the PWC handbook, followed by a one-to-one engagement session with all the stakeholders involved to have more clarity on the processes. We developed the solution in a modular manner, to be able to cater to further changes or requirement updates. We also tinkered the design to be up to date with the latest trends for a better web experience.
Results
Increment of applications for the MSC status was a prominent outcome from the case and solution developed. The congestion of the application is greatly reduced with the new evaluation system, resulting in a clearer data application filtered accordingly to different groups.
Consequently, the solution escalated greater satisfaction among the applicants as well as the stakeholders involved, acquired from the user satisfaction poll included within the application. Additionally, the application is more directed and guided, following the provided tutorials. Financial templates are also included for comparison purposes
A prominent product lacking a systemised process for its billing system, Boneybone assisted in providing an automated billing system, completely upgrading from SHTech’s manual one without any integration of financial systems with the actual network. This optimised SHTech’s workforce, making management easier all in one portal and maximising workflow in real-time, resulting in a boost of customers.
Client's Profile
Case
SHTech caters for a niche IT market segment with provision of in-demand technology. As one of the pioneer companies operating in Cyberjaya, SHtech delivers to enhance the city’s development and fulfilling the IT needs rocketing in the area. Cyberjaya Broadband is one of their products, equipped to deliver high-speed internet to residential areas and offices. Their connectivity service allows residents of Cyberjaya to enjoy high-speed data at the comfort of their homes and business houses to lead the industry with their all-in-one Internet package.
However, the service lacked a systemised process for its billing system, which was fully manual without any integration of financial systems with the actual network. As the demands of the company and its facilities expanded, it became clear that the manual billing systems and processes needed to be re-engineered for optimal growth.
Solutions
We provided an improved, automated billing system which integrates the billing and network segments and merged together a network access switch, allowing easy access in cross devices and cross browsers. Beneficially, all acquired data can be exported. A feature of the new billing system is the automated suspension of a customer’s service following any pending payments. These upgrades were the foundation of optimising the potential of SHtech’s distributed workforce, by shifting from a manual to an automated billing system.
Results
The automated billing system resulted in several positive outcomes. The automatic shift made management easier all in one portal, including the management of policies, packages, and other billing-related processes. The system also enabled user management, such as account suspension and storage of user details, among many others.The system is proven to be efficient as everything is made manageable from a single point. The workflow is also maximised in real-time, resulting in a boost of customers, breaching thousands from a couple hundred, indicating customer satisfaction.
We powered a newly established co-working centre with an online booking management system with better user accessibility allowing the integration of social media platform logins. Entirely eliminating the unnecessary need for over-the-counter registration, Boneybone has assisted the IT hub in escalating its user accessibility and public utilisation.
Client's Profile
Case
Terengganu Digital Hub (TD1303) is a co-working centre by the state government aiming to provide appropriate infrastructure and ecosystems to drive the development of Terengganu’s entrepreneurial rise. The development of TD1303 is in line with the aspirations of the state government to introduce communication, content, infrastructure and new technology (CCI/ET) initiatives to attract local and foreign investors.
However, lacking an online booking management system hinders the full potential of the hub to the public, with the unnecessary need to present themselves at the counter to reserve a room after checking in on its availability. With a provision of various types of working spaces, meeting rooms, conference halls, and other facilities, our client wanted to equip the IT hub with a booking management system which would escalate its accessibility to the public.
Solutions
We developed a booking management system for the co-working hub, allowing better user accessibility with the integration of social media platform logins. Users can register and log in via their social media accounts and start booking whatever facility they’d like to use. Reserving a spot in the facility has shifted to become hassle free not only for users, but also the management themselves. The hub admins are able to manage the bookings at ease with the integration of a payment gateway for a quick checkout. With booking IDs from the system, people can just walk in and access the facility at their own convenience.
Results
Our developed solution accelerated the process of reservation for users, eliminating the need for counter-registrations. The efficiency of the management is improved, with visitors’ records automatically stored into their database, which in turn allows admins to blast newsletters and event announcements to their customers. Presently, the digital hub’s potential on the big scale is maximised as the booking management system continues to increase user accessibility and public utilisation.